Parliament must enact the Public Services Grievances Bill
Petition by Satyamev Jayate
To: President of India, Prime Minister of India, Parliament, All Political Parties
Background: The Public Services Grievances Bill, also known as the Citizens’ Charter Bill, seeks to promote transparency and accountability in the government’s delivery systems for its citizens. The Bill concerns the departments that deal directly with citizens, including constitutional bodies, statutory authorities, public-private partnerships, NGOs substantially funded by the government and companies that provide services under a statutory obligation. These authorities will be directed to publish a citizens’ charter detailing the services they offer and the quality of services to be provided, as well as the delivery timelines. The Bill also provides for a mechanism to punish officials who fail to provide the services in the stipulated time.
The Bill mandates the establishment, both at the Centre and in the states, of Public Grievance Redress Commissions that will be permitted to refer a case for investigation to the Lokpal wherever there is evidence of corruption. However, this critical piece of legislation, which was pending before the Lok Sabha in its 15th term, was not enacted due to frequent disruptions in the House. (To read more about this bill, click here)
Petition: We urge and request that the Lok Sabha give priority to enacting the Public Services Grievances Bill. The lack of an effective mechanism to deal with the everyday grievances of people is among the biggest issues affecting governance in India today. Enacting the Public Services Grievances Bill will help ensure that essential services are delivered to common people.
This petition will be sent to the President and Prime Minister of India and leaders of all opposition parties. Your signature will help push for this critical reform.